There are a few different ways to make it clear on your resume that you’ve worked remotely . Don’t be afraid to talk about all the tools and strategies you use to keep track of what you need to do, decide what takes precedence, plan how and when you’ll get it done, and follow through. That might mean calling out specific apps you live by or talking remote work experience examples about your color coding system for prioritizing to-do items in your planner. Assisted customers in obtaining software and documentation for purchased software. Develop and maintain accurate and timely guidebooks for clients. Managed documented work logs on average of a day, followed up for resolution of solution offered at point of incoming call.

Consider this when you are creating your own resume or choosing a template. You want to have visual impact within those lines of sight to encourage the reader to investigate your resume further. For example, with a job that became remote due to the pandemic, mention how you thrived under the challenging circumstances and how you adapted to the dynamic environment. A resume is a shortcut presenting all your related experience on one page. Therefore, this document is more preferable by recruiters because it helps to identify the right person from the number of candidates faster.

Combination resume sample

Again, it’s subtle, but it could be the edge you need to land that remote job. Similarly, you can include your remote work experience as part of your work history. Remote work requires collaboration and constant communication with other team members, regardless of the difference in locations and time zones. Including the right contact info in your remote work resume is important. Be sure your resume includes your LinkedIn profile link plus other professional profiles you maintain online. Even if you have zero official remote work experience, it’s possible to brainstorm situations where you have had to work in places other than your office. While adding quantifiable achievements, adding the digital skills that your remote work required, will help your resume shine more.

If the remote role you are applying to is based in another country, make sure that your resume suits the expectations of that specific country. For help with this, check out our International Resume Guide. Throughout your work experience section, focus on your achievements rather than your responsibilities. This is best done by using quantifiable information wherever possible; high sales numbers, client satisfaction scores, and customer retention rates, for example, all show your value to a company. It is important to demonstrate that you can be a successful goal-oriented employee, both in the office and when working from home. Moreover, virtual internships can help you decide on the industry you want to work in. You can explore different new industries and add to your skill set by applying for virtual internships.

Tell Me About a Time When You Had to Adapt to Change.

This method works best for employees who worked from home for years, not for someone who has jumped into a teleworking role quite recently. The simplest way is to write “Technical support representative with 3+ years of remote experience”.

• By changing your locations, employers will see that your setting doesn’t get in the way of your performance.
• Skip city/state in the formatting and note that it is work that is performed remotely in the first sentence.
• This way shows that various firms put their trust in you to work for their organization from different locations.
• Technical Support Engineer Red-Hot Career Guide – By Red-Hot Careers, this guide covers the common interview questions that support engineers face when searching for a job.
• In addition to laying down standards for availability, remote teams should set clear expectations about communication and develop messaging channels for its members.
• These positions typically require skills you’ve acquired in your previous roles while allowing you to pick up new ones that put you in a better position to land your dream role.

There is nothing wrong with including a reference page with your resume. That said, we live with reviews and recommendations online every day. With that in mind, you can add a personal touch is by adding quotes that recommend you and endorse your skills. Remote work has become a synonym for flexibility, autonomy, and often less time on the clock. The first step to securing a digital nomad work-from-home position is to tailor a stellar resume.

What’s the Key to Making Sure a Project Is Successful When Working Remotely?

Client Encounters of the Technical Kind – Written by Andrew K. Betts, this book offers helpful information for technology professionals working with customers. The book aims to improve support outcomes, allow engineers to constructively challenge their customers, and bring customers into the engineer’s point of view. Topics are explained through a five-step process that makes them easy to learn. Provide first level support to local and remote high end clientele in a networked environment via telephone, remote sessions, e-mail and desk side visits.

This way shows that various firms put their trust in you to work for their organization from different locations. And because there is a shortage of talent, they really hope that you’re the one. Using keywords in a resume is like using keywords on a website. This is called search engine optimization, or SEO, and it’s how a search engine like Google, finds you. They are searching for keywords and phrases that let them know your resume is a match. You can start by brainstorming all of the tasks that you currently do, or once did in a job. Present your experiences as professionally as possible if you want to land an opportunity.

What are some common misconceptions about remote work?

As interesting and relevant as those examples may be, the goal is to keep the focus on your conflict resolution skills. Insofar as a company might prefer someone local over someone remote, it really comes down to your skills. You need to not only outshine other potential remote candidates, but candidates closer to company headquarters as well. It’s also a great place to underscore just how well remote work suits you. Quantify how responsible you are and the size and scope of projects you’ve been in charge of. Remote work helps you build some amazing skills, most notably self-discipline and ability to work on your own without constant monitoring and management.

Use Autotask ticketing software to track client interactions. Responsible for ordering/communication between vendors to order parts and products for projects, repairs, installations and upgrades. Escalate and manage technical issues with Avaya and other manufacturers. Produce up-to-date records and documentation of clients’ networks, as they change. Use of in-house CRM software to efficiently track issues and steps take to resolve problems, while escalating if needed. Managed a high volume of customer tickets related to printer configuration and networking issues. Create and validate Knowledge base and Eureka database articles for Customer and field service remote solve.